If your disability has been formally recognized, you might be eligible for a Disability Card. The measure aims at facilitating the unhindered circulation of people
ATAC (Public Transport Agency of the Municipality of Rome) provides discounted annual passes for refugees (and other special categories) and for people entitled to disability-related
The 2025 Birth Bonus provides a one-time payment of €1,000 for each child born or adopted from January 1, 2025.The bonus is managed by INPS
The Assegno Unico Universale (AUU) is a monthly economic aid that INPS gives to families with: Children up to the age of 21 (if studying
On 19 September 2023, the Labour Court of Trento ruled that holders of a residence permit for awaiting employment are also entitled to receive the
What Is It? It is a subsidy valued up to €60 to be applied to the purchase of a monthly or annual pass. The application
Accoglienza&Lavoro: here you can find information about work and specific support services for beneficiaries of international protection, temporary protection and special protection. The services are
JumaMap – Services for Refugees is a map designed to help you quickly find useful services near you.
Here you can search for places to sleep, eat, study Italian, and get health, legal or psychological support, as well as many other services dedicated to migrant people and people experiencing homelessness.
The platform is available in 17 languages.
You can change the language from the menu at the top and choose among: Albanian, Amharic, Arabic, Bengali, Chinese, Dari, Farsi, French, English, Pashto, Punjabi, Russian, Somali, Spanish, Tigrinya, Ukrainian, Urdu, Wolof.
You can also access JumaMap on your mobile phone: visit www.jumamap.it
If you need in-person help, you can come to the Welcome Center:
Monday
10:00 – 14:00 — Social orientation desk
Tuesday
10:00 – 14:00 — Psychological support desk (ages 18–26)
14:00 – 17:00 — Health support desk
14:00 – 18:00 — Social orientation desk
14:00 – 18:00 — Legal support desk
Wednesday
10:00 – 14:00 — Social orientation desk
Thursday
10:00 – 14:00 — Legal support desk (ages 18–26)
14:00 – 18:00 — Social orientation desk
Friday
10:00 – 14:00 — Social orientation desk
16:30 – 19:30 — Legal support desk
Digital support
Tuesday 9:30 – 14:00
Wednesday 10:00 – 15:00
Thursday 9:30 – 16:30
For information and phone support, call Arci’s toll-free number for asylum seekers and refugees:
800 905 570 (Italy)
+39 351 1376335 (WhatsApp, Lycamobile and from abroad)
It answers Monday to Friday, 9:30–17:00, with a multilingual voicemail always active and a network of cultural-linguistic mediators available in 35 languages.
You can also write to: numeroverderifugiati@arci.it
NABILA is a service offering listening, support and guidance to migrant and refugee people with disabilities or other vulnerabilities.
You can call the toll-free number 800 999 977.
If you prefer speaking in person, you can book an appointment at Arci Nazionale’s Immigration Office:
Via dei Monti di Pietralata 16 – Rome.
U-Report On The Move is a safe space where you can receive legal support and also talk, freely and safely, about your feelings, your problems and whatever is worrying you.
A trained professional listens to you and helps you find the right support for your needs.
The service is available Monday to Friday, from 9:00 to 18:00.
To use it, simply send a message on Facebook Messenger, through the U-Report On The Move platform.
A team of psychologists replies to messages and offers personalised and attentive support.