In this section young people who have arrived in Italy will find useful information on how to navigate the country, where to go to get help when facing a difficult situation, how to apply for family reunification, where to find educational courses, scholarships and professional training.

(Arci – with the support of Unhcr)

Free legal assistance and service orientation service in Italy, which provides mediation in over 35 languages. Active from Monday to Friday, from 9:30 to 17:30.

Toll-free number: 800 90 55 70

Lycamobile: +39 351 1 37 63 35

(Save the Children)

Free multilingual telephone service for migrant minors active from Monday to Friday, from 10 to 17.

Toll-free number: 800 14 10 16

Lycamobile: 351 2 20 20 16

The 114 Childhood Emergency is an emergency service aimed at all those who want to report a situation of danger and emergency in which children and adolescents are involved. The service is available 24 hours a day, 7 days a week. Emergency number: 114 Listening line: 1 96 96

The 116000 is a free service for reporting the missing cases of children and adolescents minors. The operators of the service, active 24 hours a day, collect the reports and send the data to the competent Police Forces for the area. You can also call to report the discovery or sighting of a missing boy.

(Arci – with the support of Unhcr)

Multilingual map of services in Italy for migrants, asylum seekers and refugees: legal and health assistance, psycho-social support, Italian courses, anti-violence centers , assistance to people with disabilities, job orientation, canteens and food distribution, hospitality.


(Missing Children Europe) Smartphone application that provides useful information to unaccompanied migrant minors. The goal is to facilitate access to information on useful services such as shelters, food banks and nearest health services. To download the app: https://miniila.com/
(Arci – with the support of Unicef) Platform dedicated to minors and young migrants in Italy which provides: information and legal and administrative support, orientation to local services, psycho-social support interventions (listening space with psychologists and psychotherapists). To contact us: http://bit.ly/messageUROTM