- Numero Verde per richiedenti asilo e rifugiati: 800 905 570 - Lycamobile: +393511376335
- numeroverderifugiati@arci.it
In this section young people who have arrived in Italy will find useful information on how to navigate the country, where to go to get help when facing a difficult situation, how to apply for family reunification, where to find educational courses, scholarships and professional training.
(Arci – with the support of Unhcr)
Free legal assistance and service orientation service in Italy, which provides mediation in over 35 languages. Active from Monday to Friday, from 9:30 to 17:30.
Toll-free number: 800 90 55 70
Lycamobile: +39 351 1 37 63 35
(Save the Children)
Free multilingual telephone service for migrant minors active from Monday to Friday, from 10 to 17.
Toll-free number: 800 14 10 16
Lycamobile: 351 2 20 20 16
The 116000 is a free service for reporting the missing cases of children and adolescents minors. The operators of the service, active 24 hours a day, collect the reports and send the data to the competent Police Forces for the area. You can also call to report the discovery or sighting of a missing boy.
(Arci – with the support of Unhcr)
Multilingual map of services in Italy for migrants, asylum seekers and refugees: legal and health assistance, psycho-social support, Italian courses, anti-violence centers , assistance to people with disabilities, job orientation, canteens and food distribution, hospitality.
JumaMap – Services for Refugees is a map designed to help you quickly find useful services near you.
Here you can search for places to sleep, eat, study Italian, and get health, legal or psychological support, as well as many other services dedicated to migrant people and people experiencing homelessness.
The platform is available in 17 languages.
You can change the language from the menu at the top and choose among: Albanian, Amharic, Arabic, Bengali, Chinese, Dari, Farsi, French, English, Pashto, Punjabi, Russian, Somali, Spanish, Tigrinya, Ukrainian, Urdu, Wolof.
You can also access JumaMap on your mobile phone: visit www.jumamap.it
If you need in-person help, you can come to the Welcome Center:
Monday
10:00 – 14:00 — Social orientation desk
Tuesday
10:00 – 14:00 — Psychological support desk (ages 18–26)
14:00 – 17:00 — Health support desk
14:00 – 18:00 — Social orientation desk
14:00 – 18:00 — Legal support desk
Wednesday
10:00 – 14:00 — Social orientation desk
Thursday
10:00 – 14:00 — Legal support desk (ages 18–26)
14:00 – 18:00 — Social orientation desk
Friday
10:00 – 14:00 — Social orientation desk
16:30 – 19:30 — Legal support desk
Digital support
Tuesday 9:30 – 14:00
Wednesday 10:00 – 15:00
Thursday 9:30 – 16:30
For information and phone support, call Arci’s toll-free number for asylum seekers and refugees:
800 905 570 (Italy)
+39 351 1376335 (WhatsApp, Lycamobile and from abroad)
It answers Monday to Friday, 9:30–17:00, with a multilingual voicemail always active and a network of cultural-linguistic mediators available in 35 languages.
You can also write to: numeroverderifugiati@arci.it
NABILA is a service offering listening, support and guidance to migrant and refugee people with disabilities or other vulnerabilities.
You can call the toll-free number 800 999 977.
If you prefer speaking in person, you can book an appointment at Arci Nazionale’s Immigration Office:
Via dei Monti di Pietralata 16 – Rome.
U-Report On The Move is a safe space where you can receive legal support and also talk, freely and safely, about your feelings, your problems and whatever is worrying you.
A trained professional listens to you and helps you find the right support for your needs.
The service is available Monday to Friday, from 9:00 to 18:00.
To use it, simply send a message on Facebook Messenger, through the U-Report On The Move platform.
A team of psychologists replies to messages and offers personalised and attentive support.
