Italian citizenship, new hours for Ministry of Interior’s telephone desk

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The hours of the Contact Center Polo Orienta, the Ministry of the Interior’s telephone desk that can be reached at 0669000700 that gives information to those who have applied for Italian citizenship, are changing.

Starting July 1, the Contact Center Polo Orienta 0669000700 will be active Mondays, Wednesdays and Fridays from 9:30 a.m. to 5:30 p.m.

In order to receive information, it is necessary to have the k10 or k10C number of one’s application and an identity document available. In case of a rejection by the Prefecture, you need the identification code (id token) and an ID.

The Contact Center also responds to pecs or simple e-mails sent to poloorientacittadinanza@pecdlci.interno.it:

If you have an application in progress, you must indicate in the subject line of the email or pec the application number (K10/…or K10/C/…) and the province of residence or the identification code (id token) and the province of residence (example “k10/…Bergamo”). If, on the other hand, you do not have a current application, write in the subject line of the email or pec “information request” and add the province of residence (example “request Rome”)

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