- Numero Verde per richiedenti asilo e rifugiati: 800 905 570 - Lycamobile: +393511376335
- numeroverderifugiati@arci.it
The creation of a mapping – at national level – of services for asylum seekers and international and humanitarian protection holders, is part of a project that involved, with the support of the UN Refugee Agency – UNHCR, the toll-free number for asylum seekers and refugees from the national Arci.
“Refugees Map Services” has the ambition to put in communication all the actors of the asylum system: first of all the asylum seekers, the holders of international protection and those responsible for humanitarian protection. Immediately after the operators and operators of the protection bodies, but also the local authorities, the school and health services.
Refugees Map Services wants to become an instrument of public and common use through which to speak and be easily found.
Refugees Map Services serves to:
• Find the service closest to those in need (where to sleep, where to find legal assistance, where to find health care, where to find psycho-social assistance, where to find a language school)
• To make known their service and their work (all the subjects, public and private, that are not mapped can send their own registration form)
• Update your references in real time (all the mapped subjects will have credentials to modify and update the descriptions of their services)
• Valuing everything we already do and putting it on the network
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A hotline for asylum seekers and refugees is offered in Italy by the ARCI association and provides information and orientation to those filing requests for protection in the country.
Appeals against rejections for asylum claims, family reunification and Dublin regulations are the main issues that were dealt with in 2017 in Italy by a hotline for asylum seekers and those granted international and humanitarian protection. It’s run by the ARCI association with support from UNHCR.
ARCI is a national association of social solidarity that works for the promotion of human rights at the local and national level. The hotline, which can be called toll-free from both landlines and cell phones, was set up in 2006 and helps those making use of it to get access to legal assistance, linguistic mediation and help with integration paths. It’s operated by a network of lawyers, experts in asylum seekers and refugee services in Italy and 35 mediators who together speak a total of 36 languages and dialects.
First half 2020 Factsheet Activity
Numero Verde – Factsheet primo semestre 2020
Infogram
2019 Toll Free Number Factsheet Activity
Toll Free Number Factsheet 2019
Infogram
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JumaMap – Services for Refugees is a map designed to help you quickly find useful services near you.
Here you can search for places to sleep, eat, study Italian, and get health, legal or psychological support, as well as many other services dedicated to migrant people and people experiencing homelessness.
The platform is available in 17 languages.
You can change the language from the menu at the top and choose among: Albanian, Amharic, Arabic, Bengali, Chinese, Dari, Farsi, French, English, Pashto, Punjabi, Russian, Somali, Spanish, Tigrinya, Ukrainian, Urdu, Wolof.
You can also access JumaMap on your mobile phone: visit www.jumamap.it
If you need in-person help, you can come to the Welcome Center:
Monday
10:00 – 14:00 — Social orientation desk
Tuesday
10:00 – 14:00 — Psychological support desk (ages 18–26)
14:00 – 17:00 — Health support desk
14:00 – 18:00 — Social orientation desk
14:00 – 18:00 — Legal support desk
Wednesday
10:00 – 14:00 — Social orientation desk
Thursday
10:00 – 14:00 — Legal support desk (ages 18–26)
14:00 – 18:00 — Social orientation desk
Friday
10:00 – 14:00 — Social orientation desk
16:30 – 19:30 — Legal support desk
Digital support
Tuesday 9:30 – 14:00
Wednesday 10:00 – 15:00
Thursday 9:30 – 16:30
For information and phone support, call Arci’s toll-free number for asylum seekers and refugees:
800 905 570 (Italy)
+39 351 1376335 (WhatsApp, Lycamobile and from abroad)
It answers Monday to Friday, 9:30–17:00, with a multilingual voicemail always active and a network of cultural-linguistic mediators available in 35 languages.
You can also write to: numeroverderifugiati@arci.it
NABILA is a service offering listening, support and guidance to migrant and refugee people with disabilities or other vulnerabilities.
You can call the toll-free number 800 999 977.
If you prefer speaking in person, you can book an appointment at Arci Nazionale’s Immigration Office:
Via dei Monti di Pietralata 16 – Rome.
U-Report On The Move is a safe space where you can receive legal support and also talk, freely and safely, about your feelings, your problems and whatever is worrying you.
A trained professional listens to you and helps you find the right support for your needs.
The service is available Monday to Friday, from 9:00 to 18:00.
To use it, simply send a message on Facebook Messenger, through the U-Report On The Move platform.
A team of psychologists replies to messages and offers personalised and attentive support.