JumaMap - Refugees Map Services

The creation of a mapping – at national level – of services for asylum seekers and international and humanitarian protection holders, is part of a project that involved, with the support of the UN Refugee Agency – UNHCR, the toll-free number for asylum seekers and refugees from the national Arci.

“Refugees Map Services” has the ambition to put in communication all the actors of the asylum system: first of all the asylum seekers, the holders of international protection and those responsible for humanitarian protection. Immediately after the operators and operators of the protection bodies, but also the local authorities, the school and health services.

Refugees Map Services wants to become an instrument of public and common use through which to speak and be easily found. 

Refugees Map Services serves to:

• Find the service closest to those in need (where to sleep, where to find legal assistance, where to find health care, where to find psycho-social assistance, where to find a language school)

• To make known their service and their work (all the subjects, public and private, that are not mapped can send their own registration form)

• Update your references in real time (all the mapped subjects will have credentials to modify and update the descriptions of their services)

• Valuing everything we already do and putting it on the network

The toll free number for asylum seekers and refugees

A hotline for asylum seekers and refugees is offered in Italy by the ARCI association and provides information and orientation to those filing requests for protection in the country.

Appeals against rejections for asylum claims, family reunification and Dublin regulations are the main issues that were dealt with in 2017 in Italy by a hotline for asylum seekers and those granted international and humanitarian protection. It’s run by the ARCI association with support from UNHCR. 

ARCI is a national association of social solidarity that works for the promotion of human rights at the local and national level. The hotline, which can be called toll-free from both landlines and cell phones, was set up in 2006 and helps those making use of it to get access to legal assistance, linguistic mediation and help with integration paths. It’s operated by a network of lawyers, experts in asylum seekers and refugee services in Italy and 35 mediators who together speak a total of 36 languages and dialects.