- Numero Verde per richiedenti asilo e rifugiati: 800 905 570 - Lycamobile: +393511376335
- numeroverderifugiati@arci.it
Welcome to JumaMap, the multilingual portal especially for refugees. In this section you will find the most up to date news, legislation, existing financial subsidies, education and training opportunities for those individuals who are currently arriving in Italy due to the war in the Ukraine.
On the map inside this page, you will find listed all regional and local programs, which are currently active, that provide free reception services, psychological support, legal assistance, distribuition of first necessity goods, a list of centers against domestic violence and of Italian language courses. To bring other programs to our attention or to report eventual mistakes, please write to jumarefugeesmap@gmail.com
Notice
The toll free number 800 905 570 works only for calls from Italy and from phones with Italian Sim.
The toll-free number Lycamobile +39 351 137 63 35 answers to Italian and foreign Sim, adding the +39 prefix.
It is possible to contact the Lycamobile also through the WhatsApp chat.
Hours: the toll free number responds from Monday to Friday, 9:30 am – 17:00 pm. In different hours leave us a message to the answering machine with your contacts or write us to the email numeroverderifugiati@arci.it : we will answer you as soon as possible.
Translated with www.DeepL.com/Translator (free version)
▼ Hospitality
Night shelters, family homes for mothers and children, hostels for adults or elderly or sick people who belong to the social emergency system activated by municipalities or charitable institutions. These services are aimed in particular at those asylum seekers or refugees who are outside the reception system dedicated to them or who are unable to return.
▼ Health care
Hospitals, with specialized clinics, voluntary associations and organizations that offer free basic and / or specialist medicine services, socio-health guidance in order to facilitate access to the health system for those in need.
▼ Italian schools
Knowledge of the Italian language is a fundamental tool for those who arrive in Italy and embark on a path of integration. The school system and associations offer various possibilities for attending free and qualified Italian language courses. The courses are aimed at adults and children and divided by learning level.
▼ Orientation to work
Training bodies, trade unions, associations, Employment Centers (CPI) and Job Orientation Centers (COL), which carry out free information and guidance activities for the purpose of job placement. Through some of them it is possible to activate internships and / or work grants that aim to strengthen that set of skills essential for entering the world of work.
▼ Legal branches
Bodies, associations and organizations offering administrative and legal advice. Among the main practices: appeal against the refusal of the Territorial Commission; collection of stories for the request for international protection; family reunification, citizenship and advice on residence permits.
▼ Psychological support
Hospitals, clinics, counters, listening centers and teams specialized in health protection where it is possible to access various services, including: psychological and / or psychiatric support and medico-legal certifications.
▼ Territorial commissions
Locations of the Police Headquarters where to submit the request for international protection. Locations of the Territorial Committees for the recognition of international protection where the hearings of those who have submitted the request take place. Offices of the one-stop shops and prefectures where to start family reunification, citizenship and other administrative procedures.
▼ Canteens and food distribution
Associations and entities that distribute basic necessities free of charge. This section also indicates the solidarity canteens that offer meals and the places where food is distributed.
▼ Anti-violence centers
Facilities dedicated to welcoming and supporting women victims of violence and their children and minors. The team that welcomes women and minors must guarantee a multidisciplinarity of skills, capable of guaranteeing support paths while respecting the cultural differences and the history of each woman.
▼ Assistance to people with disabilities
Disability is the result of the interaction between people with impairments and behavioral and environmental barriers, which prevent their full and effective participation in society on an equal basis with others.
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Visit the Italian Minister of Foreign Affairs website)
UKRAINE CITIZENS CAN APPLY FOR INTERNATIONAL PROTECTION (ASYLUM PETITION) IMMEDIATELY AFTER THEIR ARRIVAL IN ITALY
VISIT THE FAQ ON INTERNATIONAL PROCEDURES
(DECRETO-LEGGE 28 febbraio 2022, n. 16, articolo 3, comma 5)
Are you a refugee from Ukraine? UNHCR can help.
Visit the page for the country you are in.
Hungary: http://bit.ly/3tfnh4M
Poland: http://bit.ly/35ckvoR
Romania: http://bit.ly/3HvhrkK
Slovakia: http://bit.ly/3HkZzJi
In any other country: http://bit.ly/3HsFiSf
JumaMap – Services for Refugees is a map designed to help you quickly find useful services near you.
Here you can search for places to sleep, eat, study Italian, and get health, legal or psychological support, as well as many other services dedicated to migrant people and people experiencing homelessness.
The platform is available in 17 languages.
You can change the language from the menu at the top and choose among: Albanian, Amharic, Arabic, Bengali, Chinese, Dari, Farsi, French, English, Pashto, Punjabi, Russian, Somali, Spanish, Tigrinya, Ukrainian, Urdu, Wolof.
You can also access JumaMap on your mobile phone: visit www.jumamap.it
If you need in-person help, you can come to the Welcome Center:
Monday
10:00 – 14:00 — Social orientation desk
Tuesday
10:00 – 14:00 — Psychological support desk (ages 18–26)
14:00 – 17:00 — Health support desk
14:00 – 18:00 — Social orientation desk
14:00 – 18:00 — Legal support desk
Wednesday
10:00 – 14:00 — Social orientation desk
Thursday
10:00 – 14:00 — Legal support desk (ages 18–26)
14:00 – 18:00 — Social orientation desk
Friday
10:00 – 14:00 — Social orientation desk
16:30 – 19:30 — Legal support desk
Digital support
Tuesday 9:30 – 14:00
Wednesday 10:00 – 15:00
Thursday 9:30 – 16:30
For information and phone support, call Arci’s toll-free number for asylum seekers and refugees:
800 905 570 (Italy)
+39 351 1376335 (WhatsApp, Lycamobile and from abroad)
It answers Monday to Friday, 9:30–17:00, with a multilingual voicemail always active and a network of cultural-linguistic mediators available in 35 languages.
You can also write to: numeroverderifugiati@arci.it
NABILA is a service offering listening, support and guidance to migrant and refugee people with disabilities or other vulnerabilities.
You can call the toll-free number 800 999 977.
If you prefer speaking in person, you can book an appointment at Arci Nazionale’s Immigration Office:
Via dei Monti di Pietralata 16 – Rome.
U-Report On The Move is a safe space where you can receive legal support and also talk, freely and safely, about your feelings, your problems and whatever is worrying you.
A trained professional listens to you and helps you find the right support for your needs.
The service is available Monday to Friday, from 9:00 to 18:00.
To use it, simply send a message on Facebook Messenger, through the U-Report On The Move platform.
A team of psychologists replies to messages and offers personalised and attentive support.